Terms and Conditions APH
Airport Parking and Hotels Limited ("APH")
Standard Terms and Conditions for Airport Parking, Airport
Hotels and Airport Lounges.
- Click
here for bookings at APH owned Car Parks, including
APH Gatwick, APH Manchester, APH Manchester Indoor Parking
and APH Birmingham (Hams Hall).
- Click
here for bookings at car parks owned by third
party service providers, Airport Hotels and Airport Lounges.
For terms and conditions relating to other products
offered by APH partners please click through to the terms
and conditions located on their respective websites.
Booking an APH Car
Park
Cancellations/Amendments Procedure
If you need to amend or cancel your booking
please send an email through our web site form or call us
on 0870 733 0779. Please check all booking details on receipt
of confirmation. APH can not be held responsible if clients
do not advise any amendments required. For cancellations please
include your booking reference number and address details.
For booking amendments please include your reference number
and details of required changes.
Airport Parking and Hotels Limited ("APH")
Standard Terms and Conditions ("the Conditions")
This is a legal document which contains contractual
provisions. Your Statutory Rights are not affected.
1. BOOKINGS
1.1 Bookings through our website our deemed
to be made when validated by the issue of an APH booking reference
number.
1.2 Bookings made by telephone are deemed to
be made when confirmed by APH’s telesales operator.
1.3 Bookings made by post are deemed to be
made when written confirmation is sent by APH.
1.4 All services are subject to availability.
1.5 APH reserve the right not to accept or
fulfil a booking.
2. PAYMENT
2.1 Payment for a booking made by telephone
or on our website can only be made using Mastercard, Visa,
American Express, Diners Club or Switch.
2.2 If payment by card is declined or if a
payment cheque is returned uncleared, APH and the service
provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling
including VAT.
2.4 When a booking is made using an overseas
credit card the card issuer will debit your account in your
local currency at the exchange rate applicable on the date
of processing. A conversion charge may be applicable.
2.5 An additional Credit Card Surcharge of
1.5% of the booking fee will be added to all bookings for
which payment is made by Credit Card. This is to cover the
charge levied by the Credit Card Issuers and is non-refundable.
It does not apply to payments made by Debit Card.
3. CANCELLATION
3.1 A booking may be cancelled up to 24 hours
prior to the date for which the service has been reserved.
3.2 Customers cancelling within 24 hours of
the period for which the service is reserved shall be liable
to pay the full price for the service booked (any abatement
of the agreed price will be of APH’s sole discretion).
3.3 For the purposes of this Condition 3 the
period for which the service is booked shall be deemed to
commence at midnight on the day prior to the commencement
date for the service booked.
3.4 Any customer wishing to curtail the length
of stay for a service, once the service has commenced, will
be liable to pay the fee for the whole of the service booked.
4. Parking
4.1 APH's liability is as bailee to take reasonable
care of the Customer’s vehicle for the period commencing
when the keys to the vehicle are delivered to APH (or, if
later, the last time that the Customer returns to the vehicle)
and terminating at the time when the keys to the vehicle are
handed back to the Customer (or, if earlier, when the Customer
retakes possession of the vehicle) ("the Parking Period").
At all other times when the vehicle is on APH's premises APH
licences the Customer to bring and keep the vehicle on APH's
premises and the vehicle shall be at the risk of the Customer.
4.2 THE CUSTOMERS SHALL INSPECT THEIR VEHICLE
AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO
THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES.
4.3 APH will accept liability in respect of
any damage to the paintwork or bodywork of the Customer’s
vehicle only when and to the extent that the same is proved
to be caused by the negligence, wilful act or default or breach
of statutory duty of APH its servants or agents or the dishonesty
of its servants or agents. Save that the Customer shall not
be required to prove liability of APH for such damage where
the Customer has requested a Vehicle Inspection Report (as
defined below) and the damage in question is not recorded
upon the Vehicle Inspection Report.
4.4 APH shall at the request of the Customer
and upon payment of a fee of £5.00 undertake a joint
visual inspection of the Customer’s vehicle and record
any damage to the paintwork and/or bodywork prior to parking
of the Customers vehicle ("Vehicle Inspection Report").
4.5 During the Parking Period APH shall keep
the vehicle at it’s premises at one of its authorised
secure parking sites. The Customer authorises APH to drive
the vehicle between authorised secure parking sites.
4.6.1 Any Customer wishing to reclaim his vehicle
prior to expiry of the agreed parking period will be liable
to pay the parking fee for the whole of the agreed parking
period.
4.6.2 APH require not less than 2 hours notice
to make a vehicle available for collection prior to the day
of expiry of the agreed parking period. APH can accept no
liability for any delay in making a Customer’s vehicle
available prior to expiry of the agreed parking period.
4.7 Neither the Customer nor any other person
shall have the right to remove the vehicle or any other personal
items left therein prior to payment in full of the parking
fee.
4.8 It is the duty of the Customer to ensure
that the vehicle is in a proper roadworthy condition prior
to leaving APH's premises and entering onto the public highway.
4.9 A Customer must produce the receipt provided
by APH when reclaiming the vehicle. In the event that a receipt
is lost APH shall be entitled to require proof of the Customers
identity.
4.10 APH shall not be obliged to release the
vehicle to a third party without the written authority of
the Customer.
5. Customer’s Liability
5.1.1 The Customer shall be liable for and indemnify
APH in respect of any death, personal injury or damage caused
by the Customer or any person with the Customer whilst on
APH's premises or in anyway arising from a breach of the warranty
in paragraph 5.1.2 below.
5.1.2 The Customer warrants to APH that at
the commencement of the Parking Period, the Customer’s
vehicle is in a safe and roadworthy condition, has a current
MOT certificate (if required by law) and that no dangerous
toxic or illegal substances have been left within the vehicle.
6. Transport to and from Airport
6.1 Transport between APH's premises and the
airport on APH's vehicles is (subject to these Conditions)
included in the parking fee.
6.2 Transport between APH's premises and the
airport leaves at regular intervals to coincide with flight
arrivals and departure times. It is the Customer’s responsibility
to arrive at APH's premises in good time (allowing for possible
traffic congestion and other delays) to enable them to arrive
at the airport by the airline’s recommended check in
time.
6.3 APH can accept no liability for transport
delays caused by traffic congestion, vehicle breakdown or
other causes beyond APH's control.
6.4 Customers should not board a vehicle if
they are unable to find a seat or if the maximum number of
standing passengers (as displayed in the vehicle) have boarded.
6.5 Children under the age of 8 may only travel
if seated.
6.6 No animal may be carried without the prior
agreement of APH.
6.7 All travel luggage must be kept with the
persons travelling or in the luggage storage areas on the
vehicle and must not be placed in the aisles or standing areas.
6.8 The driver is responsible for the safety
of the vehicle. Any passenger whose conduct is in breach of
statutory regulations or whose conduct or condition is in
the opinion of the driver a danger or potential danger to
the vehicle or it’s passengers may be removed from the
vehicle or prevented from boarding on the driver’s authority.
6.9 The Customer will be responsible for any
damage caused to the vehicle by the Customer or any person
travelling with the Customer.
7. Exclusion of Liability
7.1 APH does not accept any responsibility or
liability (whether as bailee or otherwise) for any theft,
loss or damage to:
7.1.1 any personal property or loose items
left within the vehicle whilst on APH's premises (whether
or not during the Parking Period) or:
7.1.2 for any personal property (including
travelling luggage) of the Customer or any person travelling
with the Customer either when on APH's premises or whilst
travelling between APH's premises and the airport.
7.2 APH does not accept any responsibility
or liability (whether as bailee or otherwise) for any damage
to the windscreen or any other glass in the vehicle.
8. Complaints Procedure
8.1 Nothing in this procedure restricts the
Customers right to pursue remedies through the Court.
8.2 APH will acknowledge the Customer’s
complaint in writing within 5 working days.
8.3 Subject to receiving the Customer’s
co-operation in supplying any additional information which
is required in relation to the complaint and (if required)
the vehicle being made available for inspection APH will deal
promptly with the complaint.
8.4 A complaint will initially be dealt with
by APH's Customer Services Department.
8.5 APH's Customer Services Officer (“CSO”)
will endeavour to give a written decision in respect of the
complaint within 30 days of receiving the same. This period
may need to be extended in the event of any delay in the Customer
supplying further information which is required or there being
a delay in the vehicle being made available for inspection.
8.6 In the event of a complaint relating to
alleged damage to a vehicle the Customer will make the vehicle
available for inspection by APH prior to any repairs being
carried out thereto.
8.7 Any communication in relation to the complaint
can be made by e-mail with the Company’s Customer Services
Officer at webhelp@aph.com by using the Customer Service number
0870 733 0779 or in writing addressed to the CSO at the administration
address.
8.8 All telephone calls to APH are charged
at the rate agreed with your telephone service provider. Telephone
calls may be monitored and recorded for training purposes.
9. Miscellaneous
The paragraph headings do not form part of
these conditions and shall not be taken into account in the
construction or interpretation thereof.
10. Jurisdiction
The Contract between APH and the Customer and
any person travelling with the Customer shall be governed
by the laws of England and Wales and these Conditions shall
be construed in accordance with the laws of England and Wales
and the parties hereby consent to the exclusive jurisdiction
of the Courts of England and Wales. Customer Service Number
0870 733 0779
Customer Service Number 0870 733 0779
APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ
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Booking with a
Third Party Service Provider
Cancellations/Amendments Procedures
If you need to amend or cancel your booking
please send an email through our web site form or call us
on 0870 733 0779. Please check all booking details on receipt
of confirmation. APH can not be held responsible if clients
do not advise any amendments required. For cancellations please
include your booking reference number and address details.
For booking amendments please include your reference number
and details of required changes.
Standard Terms and Conditions ("the
Conditions") For Car Parks other than those owned by APH,
Airport Hotels and Airport Lounges
This is a legal document which contains contractual
provisions. Your Statutory Rights are not affected.
1. Bookings
1.1 Bookings through the APH website are deemed
deemed to be made when validated by the issue of an APH booking
reference number.
1.2 Bookings made by telephone are deemed to
be made when confirmed by APH's telesales operator.
1.3 Bookings made by post are deemed to be
made when written confirmation is sent by APH.
1.4 All services are subject to availability.
1.5 APH reserve the right not to accept or
fulfil a booking.
2. Payment
2.1 Payment for a booking made by telephone
or on our website can only be made using Mastercard, Visa,
American Express, Diners Club or Switch.
2.2 If payment by card is declined or if a
payment cheque is returned uncleared, APH and the service
provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling
including VAT.
2.4 When a booking is made using an overseas
credit card the card issuer will debit your account in your
local currency at the exchange rate applicable on the date
of processing. A conversion charge may be applicable.
2.5 An additional Credit Card Surcharge of
1.5% of the booking fee will be added to all bookings for
which payment is made by Credit Card. This is to cover the
charge levied by the Credit Card Issuers and is non-refundable.
It does not apply to payments made by Debit Card.
3. Cancellation
3.1 A booking may be cancelled up to 24 hours
prior to the date for which the service has been reserved.
3.2 Customers cancelling within 24 hours of
the period for which the service is reserved shall be liable
to pay the full price for the service booked (any abatement
of the agreed price will be of APH’s sole discretion).
3.3 For the purposes of this Condition 3 the
period for which the service is booked shall be deemed to
commence at midnight on the day prior to the commencement
date for the service booked.
3.4 Any customer wishing to curtail the length
of stay for a service, once the service has commenced, will
be liable to pay the fee for the whole of the service booked.
4. APH’S LIABILITY
APH acts as booking agent only for the service
provider and is only liable to the customer for losses directly
arising from it’s negligence in processing a booking.
5. SERVICE PROVIDERS TERMS AND CONDITIONS
5.1 All bookings are accepted subject to the
service providers current terms and conditions. A copy of
the service providers terms and conditions are available on
request.
5.2 So far as not inconsistent with the service
providers terms and conditions.
5.2.1 in on airport car parks and car parks
at hotels, cars are parked at their owner's risk.
5.2.2 the service provider accepts no responsibility
or liability for any theft loss or damage to any personal
property or loose items left within a vehicle whilst it is
parked.
5.2.3 the service provider does not accept
any responsibility or liability for any damage to the windscreen
or any other glass in the customer’s vehicle.
5.2.4 the customer shall inspect his vehicle
and report any damage to the service provider prior to departure
from the car park.
5.2.5 the service provider accepts no liability
for loss or damage unless and to the extent it is proved to
be caused by the negligence of the service provider.
6. CUSTOMER SERVICE
6.1 Any claims for loss or damage to vehicles
or in relation to the quality of the service provided should
be made to the service provider. APH will on request provide
contact details of the service provider.
6.2 Any queries and claims relating to the
processing of a customers booking should be made to APH.
6.3 APH’s 24 hour customer service number
is 0870 733 0779.
6.4 All telephone calls to APH are charged
at the rate agreed with your telephone service provider. Telephone
calls may be monitored and recorded for training purposes.
APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ
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